Shipping Policy

Last updated: January 8th, 2025

These are the terms and conditions (the “Policy”) that apply when you make a purchase from MLB Fan Pro, operated by We Can Custom LLC (“Company,” “we,” “us,” “our”). By placing an order for merchandise through our website, you accept this Policy and agree to be bound by it. Please review our Shipping Policy carefully to understand how we process, produce, and ship your custom tumblers.

1. Delivery Time

Customers acknowledge and agree that stated delivery times are estimates. Since our products are made-to-order, the total delivery time includes both production time and shipping time.

• Our business days: Mon-Fri (9:00 AM – 5:00 PM MST)
• Handling Time (Production): 1–4 business days
• Transit Time (Shipping):
  • United States: 4–10 business days
  • International: 4–15 business days (varies by destination)
• Order Cut-off Time: We process all orders placed before 05:00 PM (GMT-07:00) Mountain Standard Time. Orders placed after 05:00 PM will be processed on the next business day.

2. Shipping Costs

Shipping costs are calculated based on your destination and the order total. United States

• Standard Shipping: A flat rate of $5.99 applies to all orders under $100.
• Free Shipping: We offer Free Standard Shipping for all orders over $100.
• (All prices are listed in USD)

Note: A small percentage of international destinations may not offer full tracking visibility.

3. Shipping Carriers

We use reliable carriers to ensure your order is delivered safely and on time:

• US Orders: USPS, DHL US, DHL Parcel
• International Orders: Australia Post, Canada Post, DHL Express UK, Yun Express, Yanwen

4. Shipment Origin

To ensure the fastest delivery, we ship orders from a distributed network of fulfillment centers. Depending on product availability and your delivery address, your order may be fulfilled and shipped from our U.S. fulfillment centers or from our international fulfillment partners.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier details. You can track your package directly on our tracking page at Order Tracking.

6. Delays and Issues

While we strive to ensure timely delivery, certain factors – such as weather conditions, customs inspections, carrier delays, or high-volume periods – may occasionally affect the delivery timeline.

Important Note: In a small number of cases where issues beyond our control arise, shipping times may extend up to 20–25 business days. Please allow up to this timeframe for your order to arrive before contacting our support team for assistance.

If your package has not arrived after this extended timeframe, please reach out to us so we can help.

7. Shipping Restrictions

• We currently support shipping to a single destination per order. If you need items delivered to multiple addresses, please place separate orders.
• We can ship to PO Boxes within the United States when the selected carrier supports it (primarily USPS).
• Deliveries to APO/FPO addresses are not guaranteed, as not all of our carriers support these locations.

8. Taxes, Duties & VAT

• We do not collect international customs fees or VAT at checkout.
• All duties, taxes, and import fees are the responsibility of the recipient.
• VAT charges vary by country. We recommend contacting your local customs office for further details.

9. Contact Information

If you have any questions regarding our Shipping Policy or need further assistance, please feel free to contact us.

• Company: we can custom LLC
• Store Name: MLB Fan Pro
• Email: [email protected]
• Business Address: 1500 N Grant St, Ste N, Denver, CO 80203-1985, USA
• Business Days: Monday to Friday
• Business Hours: 9:00 AM – 5:00 PM (MST)